FAQ

Can we help?

You and the Campervan

Reservation

  • Is there a minimum rental period?

    Generally, yes: 3 days in the low season and 1 week in the high season. But we can always try to find the best solution for you.

  • How can I confirm and pay for my reservation?

    To confirm your reservation you must pay 50% or the full amount of your total balance. To do that you can make a bank transfer, pay by credit card or via PayPal. The remaining amount can be paid upon arrival by credit/debit card, bank fees may apply.

  • What happens if I want to cancel my reservation?

    If a booking is cancelled, outside the cancelation period there will be a cancellation fee. The cancellation fees are as follows: 1) If cancelled up to 30 Days prior to pick-up : No Fee 2)If cancelled from 29 to 15 Days prior to pick-up : 50% of the total, 3)If cancelled up to 14 Days prior to pick-up: 100% of the total booking value.

  • Can I also rent extra equipment such as surfboards, wetsuits, etc.?

    Of course you can. Please let us know in advance what you need, and we will provide you with everything. An extensive list of extra equipment and their prices can be found here.

Pickup and return

  • What do I need to bring when I collect the campervan?

    When coming to collect the campervan you should have with you:

    • Driving licence of the hirer
    • Credit card of the hirer (with enough funds to cover the Liability Deposit)
    • Passport/I.D
    • Booking reference

    The person responsible for the booking needs to be the same as the credit card holder and driving license. If this doesn’t happen a second driver will need to be registered and this will mean that the Extended Insurance package is obligatory.

  • Where can I stay overnight?

    The van is allowed to be parked almost anywhere. However, if you need some specific ideas for particular places, then we can provide you with a list of approved areas when you arrive. Together we will find the best places for you to stay, including ones where you can legally stay overnight for free.

  • Is there a 24hr pick up/drop off service?

    Yes you can pick up and drop off the van during the opening hours (9:00 to 18:00) without any extra costs. If you want to pick up/drop off the van between 07:00 to 09:00 and 18:00 to 22:00 there is no problem and a fee of 39€ will be applied. Between 22:00 and 07:00 a fee of 74€ will be applied.

  • Where are the collection and delivery depots?

    We have 13 depot locations all over Portugal (Lisbon, Oporto & Faro), Spain (Barcelona, Malaga, Bilbao, Santander, Girona, Valencia, Madrid, Sevilla & Alicante) or in France (Biarritz).

  • Where can I return the van?

    You can pick up and return the van in any of our 13 depots free of charge. However, if you would like to pick up the van and return it at a different station, a reallocation cost will be included on the quotation. There are four zones available, Portugal, Northern Spain, Southern Spain and Eastern Spain, so the possible scenarios are:

    • Within Zone: 99€
    • Inter-zone: 149€
  • What are the conditions of returning the car?

    The van has to be returned clean, at the agreed time and everything has to be in the same condition as it was before the beginning of the rental. It also has to be returned with a full tank of diesel, the same as it was when it was collected from us. The company can charge, via credit card, if any of the following rules have not been followed correctly.

  • What happens if I arrive late for the collection of the campervan?

    If you know that you are going to be late for your collection of the camper then contact us and let us know as soon as possible. Constant dialogue between us and the client will make this process and all other processes much easier. If you do not deliver the van at the time and the day agreed, a fee equal to 3 days charge will be applied.

Campervan conditions

  • Is the campervan insured?

    Yes it is. There are different types of insurance packages to choose from: the basic one is included in the rental price and other are described here. We highly recommend our customers to take the extended insurance package because it protects them from the most common issues and drastically decreases their liability in the event of an accident.

  • Do I have to pay a Security Deposit?

    No. Depending on the insurance package you choose we will block the corresponding liability amount from your credit card. This is an insurance policy from us to cover us in the event of any damage. Find out more information here.

  • Are the campervans reliable?

    The campervans are extremely reliable (especially since the majority are 2015 models) and they are serviced regularly to ensure a high standard of reliability.

  • What happens if the campervan has any problems?

    If you experience any problems with the van during your rental then contact us as soon as you can, from there we will assess the situation and do everything we possibly can to fix any issues and get you back on the road. The customer is not allowed to make any alterations to the van and if the van cannot be repaired we will bring you a replacement van that we will always have available.

  • Are the campervans supplied with a full tank of diesel?

    We give our campervans to you with a full tank of diesel and on your return to our depot the tank should also be full. If it isn’t, then do not worry as there is a petrol station close by and we can sort it out upon your arrival to our depot.

Extra costs

  • Are there any hidden costs?

    If you act as stated in the contract: no. We only have extra costs for extra services, such as surfing equipment or extra insurance, etc. You will also be charged if the car is damaged, or if you return it late according to the predetermined time.

  • What is the service charge for?

    All of our bookings have a fixed service fee of 50€. This is to provide for essential services and equipment that we believe are vital to the service we provide, such as:

    • Pick up/drop off to and from the airport
    • Cleaning kit (1 sponge, 1 degreasing agent, 1 detergent, 1 dustpan & brush, 1 scrubber, 2 cloths)
    • Bedding kit (1 duvet, 2 pillows & pillow cases, 1 duvet cover, 1 set of sheets)
    • Basic insurance
    • 9am – 6pm check in & check out
    • Trip planning advice
    • 24hr road assistance
    • Unlimited kilometres
    • Kitchen utensils

Do you still have questions Contact us 

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