FAQs

Do you have any questions regarding our vans or roadside assistance? You’ll most likely find the answer here. If we’ve left your question unanswered, please contact us directly.

Rental

    Payment

  • + How do I book and pay my reservation?

  • + Which payment methods are allowed?

  • + Are there any hidden costs?

    Rates & Reservation

  • + Is there a minimum rental period?

  • + How is the night rate calculated?

  • + What’s the service charge for?

  • + What's the preparation fee for?

    Online check-in, pick up and return

  • + How does the online check-in work?

  • + What do I need to bring when I collect the campervan?

  • + What is Indie Campers' safety policy?

  • + Is there a 24hr pick up/drop off service?

  • + Where are the collection and delivery depots?

  • + Where can I pick up and drop off the van?

  • + Some cities you serve have more than one airport. For which airport do you provide a shuttle service to your depot?

  • + What are the conditions of returning the campervan?

  • + What happens if I arrive late for the collection of the campervan?

  • + What happens if I miss my flight or it is delayed?

    Documentation and basic requirement

  • + Which driving licence is required to drive a campervan?

  • + Is there a minimum age to drive a campervan?

  • + How many people can drive the campervan?

    Cancellation / Modification / Upgrade Policies

  • + What should I do if I have to cancel my reservation?

  • + What is the flexible Cancellation Policy?

  • + What is the upgrade policy?

The Campervans

    Campervan models and characteristics

  • + How can I choose the best model for my necessities?

  • + What is the model and engine of the vehicles?

  • + Do the campervans have manual or automatic transmission?

  • + How many people can ride in a campervan?

  • + Can I choose between the Classic or Indie design for my campervan?

  • + Can I actually see the campervans before confirming the booking?

  • + Can the campervans accommodate people with special needs?

    Campervan conditions

  • + How do you clean the vans?

  • + Are the campervans supplied with a full tank of diesel?

  • + Do I have to refuel them?

  • + Do I have to clean the campervan?

    Campervan equipment

  • + What is included in every rental?

  • + Does the campervan have air conditioning?

  • + Does the campervan have an independent heating system?

  • + How does the shower work?

  • + How does the chemical toilet work?

  • + What is a cooling box? How does it work?

  • + Does the campervan have sockets and plugs inside?

    Campervan autonomy

  • + What is the capacity of the fuel tank? How is the fuel consumption?

  • + What is the capacity of the water deposit? And how do I empty the grey water deposit?

  • + Where can I refuel the freshwater tank?

  • + If I don’t plug the camper in overnight, may I run out of energy?

    Extras

  • + Can I rent extra equipment such as surfboards, wetsuits and other cool stuff?

  • + What if I want to add or delete an extra after the booking is concluded?

  • + Do the campervans have surf or bike racks?

  • + How does the WiFi work? Is it available everywhere in Europe?

  • + What is the "Cleaning service - special offer" extra?

  • + Do I need to bring bedding sheets or sleeping bags?

  • + What is included in the kitchen kit?

  • + What does the extra "Unlimited Kms" stand for?

  • + What kind of surf boards are available to rent for my road trip?

  • + Do I need to bring child seats?

    Protection

  • + Is the campervan covered?

  • + What is the security deposit? How is it retained?

  • + What do the Protection Plans cover?

  • + Does any protection plan cover my personal belongings?

    Pets

  • + Are pets allowed?

    Gas Policy

  • + What is the gas policy?

Trip

    Travel tips

  • + Do you have a list of best spots and places to visit?

  • + Do you have a list of recommended campsites?

  • + Where am I allowed to travel?

  • + Do I have to stay in a campsite during the night?

  • + How do I pay tolls?

    Emergencies and Roadside Assistance

  • + What happens if the campervan has any problems? Is there roadside assistance?

  • + Who should I contact with any campervan questions?