FAQs

Do you have any questions regarding (renting) our vans or roadside assistance? You’ll most likely find the answer here. If we’ve left your question unanswered, please contact us directly.

Rental

    Payment

  • + Is a payment necessary to confirm the reservation?

  • + Which payment methods are allowed?

  • + Are there any hidden costs?

    Rates & Reservation

  • + Is there a minimum rental period?

  • + How is the daily rate calculated?

  • + What’s the service charge for?

    Pick up and return

  • + What do I need to bring when I collect the campervan?

  • + Is there a 24hr pick up/drop off service?

  • + Where are the collection and delivery depots?

  • + Where can I pick up and drop off the van?

  • + What are the conditions of returning the campervan?

  • + What happens if I arrive late for the collection of the campervan?

  • + What happens if I miss my flight or it is delayed?

    Documentation and basic requirement

  • + Which driving licence is required to drive a campervan?

  • + Is there a minimum age to drive a campervan?

  • + How many people can drive the campervan?

    Cancellation / Modification / Upgrade Policies

  • + What should I do if I have to cancel my reservation?

  • + What is the Cancellation Policy?

  • + What if I want to modify my booking after the reservation is completed?

  • + What is the upgrade policy?

The Campervans

    Campervan models and characteristics

  • + How can I choose the best model for my necessities?

  • + What is the model and engine of the vehicles?

  • + Do the campervans have manual or automatic transmission?

  • + How many people can ride in a campervan?

  • + Can I choose between the Classic or Indie design for my campervan?

  • + Can I actually see the campervans before confirming the booking?

  • + Can the campervans accommodate people with special needs?

    Campervan conditions

  • + Are the campervans supplied with a full tank of diesel?

  • + Do I have to refuel them?

  • + Do I have to clean the campervan?

    Campervan equipment

  • + What is included in every rental?

  • + Do I need to bring bedding sheets or sleeping bags?

  • + Do I need to bring child seats?

  • + Does the campervan have air conditioning?

  • + Does the campervan have an independent heating system?

  • + How does the shower work?

  • + How does the chemical toilet work?

  • + What is a cooling box? How does it work?

  • + Does the campervan have sockets and plugs inside?

    Campervan autonomy

  • + What is the capacity of the fuel tank? How is the fuel consumption?

  • + What is the capacity of the water deposit? And how do I empty the grey water deposit?

  • + Where can I refuel the freshwater tank?

  • + If I don’t plug the camper in overnight, may I run out of energy?

    Extras

  • + Can I rent extra equipment such as surfboards, wetsuits and other cool stuff?

  • + What if I want to add or delete an extra after the booking is concluded?

  • + Do the campervans have surf or bike racks?

  • + How does the WiFi work? Is it available everywhere in Europe?

    Insurance

  • + Is the campervan insured?

  • + What is the security deposit? How is it paid?

  • + What does the insurance cover?

  • + Does insurance cover my personal belongings?

    Pets

  • + Are pets allowed?

Trip

    Travel tips

  • + Do you have a list of best spots and places to visit?

  • + Do you have a list of recommended campsites?

  • + Do I have to stay in a campsite during the night?

  • + How do I pay tolls?

    Emergencies and Roadside Assistance

  • + What happens if the campervan has any problems? Is there roadside assistance?

  • + Who should I contact with any campervan questions?