Flash sale: up to 20% discount on trips until the end of June! Offer ends 12th April. Limited availability of Indie vans.

Indie Campers - RV Rental

FAQs

Do you have any questions regarding our vans or roadside assistance? You’ll most likely find the answer here. If we’ve left your question unanswered, please contact us directly.

Rental - Indie Campers fleet

    Payment

  • + How do I book and pay my reservation?

  • + Which payment methods are allowed?

  • + Are there any hidden costs?

  • + How does the Flexible Payment policy work?

  • + Do I need any to bring any additional items to successfully pick-up my vehicle?

    Rates & Reservation

  • + Is there a minimum rental period?

  • + How is the night rate calculated?

  • + What are the insurance and service costs for?

  • + What's the preparation cost for?

  • + Are there discounts available?

    Online check-in, pick up and return

  • + How does the online check-in work?

  • + What do I need to bring when I collect the RV?

  • + What is Indie Campers' safety policy?

  • + Is there a 24hr pick up/drop off service?

  • + Where are the collection and delivery depots?

  • + Where can I pick up and drop off the van?

  • + Some cities you serve have more than one airport. For which airport do you provide a shuttle service to your depot?

  • + What are the conditions of returning the camper van?

  • + What happens if I arrive late for the collection of the campervan?

  • + What happens if I miss my flight or it is delayed?

    Documentation and basic requirement

  • + Which driving licence is required to drive a campervan?

  • + Is there a minimum age to drive a campervan?

  • + How many people can drive the campervan?

    Cancellation / Modification / Upgrade Policies

  • + What should I do if I have to cancel my reservation?

  • + What is the Super Flexible Cancellation Policy?

  • + What is the upgrade policy?

  • + How does the Best Price Guarantee work?

The Campervans - Indie Campers fleet

    Campervan models and characteristics

  • + How can I choose the best model for my necessities?

  • + What is the model and engine of the vehicles?

  • + Do the campervans have manual or automatic transmission?

  • + How many people can ride in a campervan?

  • + Can I choose between the Classic or Indie design for my campervan?

  • + Can I actually see the campervans before confirming the booking?

  • + Can the campervans accommodate people with special needs?

  • + What is the difference between the vehicles marked as ‘Indie Campers’ and ‘Indie X’ on the search results?

    Campervan conditions

  • + How do you clean the vans?

  • + Are the RVs supplied with a full tank?

  • + Do I have to refuel them?

  • + Do I have to clean the campervan?

    Campervan equipment

  • + What is included in every rental?

  • + Does the campervan have air conditioning?

  • + Does the campervan have an independent heating system?

  • + How does the shower work?

  • + How does the chemical toilet work?

  • + What is a cooling box? How does it work?

  • + Does the campervan have sockets and plugs inside?

  • + What is included in the kitchen kit?

    Campervan autonomy

  • + What is the capacity of the fuel tank? How is the fuel consumption?

  • + What is the capacity of the water deposit? And how do I empty the grey water deposit?

  • + Where can I refuel the freshwater tank?

  • + If I don’t plug the RV in overnight, may I run out of energy?

    Extras

  • + Can I rent extra equipment such as surfboards, wetsuits and other cool stuff?

  • + What if I want to add or delete an extra after the booking is concluded?

  • + Do the campervans have surf or bike racks?

  • + How does the WiFi work? Is it available everywhere in Europe?

  • + What is the "After-trip Cleaning (pet-friendly)" extra?

  • + Do I need to bring bedding sheets or sleeping bags?

  • + What kind of surf boards are available to rent for my road trip?

  • + Do I need to bring child seats?

  • + What is included in the "Essentials Travel Kit"?

    Protection

  • + Is the campervan covered?

  • + What is the security deposit? How is it retained?

  • + What do the Protection Plans cover?

  • + Are there exclusions to the maximum liability of each Protection Plan?

  • + Does any protection plan cover my personal belongings?

    Pets

  • + Are pets allowed?

    Gas Policy

  • + What is the gas policy?

    Kilometers/miles policy

  • + What is the kms (or miles) policy?

Trip - Indie Campers fleet

    Travel tips

  • + Do you have a list of best spots and places to visit?

  • + Do you have a list of recommended campsites?

  • + Where am I allowed to travel?

  • + Do I have to stay in a campsite during the night?

  • + How do I pay tolls?

  • + Can I take a campervan from the UK to the EU and vice-versa?

    Emergencies and Roadside Assistance

  • + What happens if the campervan has any problems? Is there roadside assistance?

  • + Who should I contact with any campervan questions?

    Dedicated travel information

  • + What are the special regulations for Swiss customers travelling in Switzerland?

Subscription Plans - Indie Campers fleet

    Rental conditions

  • + Where are long term RV rentals available and who can subscribe?

  • + Is there a minimum/maximum subscription period?

  • + What is included in the long term rental?

  • + Can I pick up the campervan in one location and drop it off in another one?

  • + Can I check out the campervans before subscribing?

  • + Can I renew my subscription?

  • + What is the upgrade/downgrade policy?

    Service

  • + How many people can drive the campervan on a subscription?

  • + What is the mileage policy on a campervan subscription plan?

  • + Are all campervans insured?

  • + Is customer support included in all subscription products?

    Payment

  • + How does payment work?

  • + Is there any security deposit?

  • + What is the cancellation policy?

  • + Why is the monthly price always the same (every month) on the annual subscription plan?

Marketplace - Hosts FAQs

    Getting started at Indie Campers

  • + Who can join Indie Campers Marketplace?

  • + What do I need in order to sign-up?

  • + Is it free to list my vehicle?

  • + How much control do I have over prices?

  • + What does price parity mean?

  • + How does the booking process work for me as a Host?

  • + How can I sell additional services/extras to Travellers?

  • + What documents must I upload?

    My Listings

  • + How do I set my rates?

  • + How do I edit the information on my listing?

  • + How can I change my Cancellation Policy?

    Interactions with Travellers prior to rental

  • + How am I informed about a new booking request?

  • + How do I respond to a Booking Request?

  • + How much time do I have to respond to a Booking Request?

  • + How long does the Traveller have to confirm and pay a booking?

  • + What are the minimum requirements on activity standards expected from Hosts?

  • + Can I cancel a confirmed booking?

    Rentals

  • + What time can a renter pick up/drop off my vehicle?

  • + Where can I see the Traveller’s contact details?

    Payments

  • + How does the payment process work at Indie Campers?

  • + Can the renter pay me directly instead of using the website?

  • + How is my remuneration calculated?

  • + What happens if the Traveller cancels the booking?

Marketplace - Travellers FAQs

    Cancellation Policies

  • + How do the cancellation policies work on the rental marketplace?

  • + What is the Super Flexible Cancellation Policy?

  • + What is the Flexible Cancellation Policy?

  • + What is the Moderate Cancellation Policy?

  • + What is the Strict Cancellation Policy?

Indie Campers
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